In this article, you will learn:
- Why this is important,
- How to maximize the security of your information in Sherpany,
- How to wipe data remotely from a mobile app.
Why is it important to keep your data secure in Sherpany?
Data security is a cornerstone of Sherpany. In a world where we increasingly rely on digital solutions, protecting sensitive information is essential. At Sherpany, we are committed to providing you with tools that not only facilitate seamless online collaboration but also ensure a high level of data security.
Some special scenarios such as losing your phone, having it stolen, or leaving your company can put your corporate data at risk, which is why Sherpany offers security features to help you stay in control, no matter the circumstances.
How to maximize the security of your information in Sherpany?
In the settings of your Sherpany profile, you can find the section called "Security".
Here you can:
- Change your password (you can also reset your password from the login page),
- Set up a second factor authentication: we always recommend using this solution, which is a good way to secure your access to Sherpany.
Information
Your Administrator is also able to send you a reset link in case you need.
- Modify your phone number,
- Manage your devices: monitor and manage devices connected to your account to detect and revoke unauthorized access.
From Sherpany mobile app on iOS, you can also enable "Unlock with touch ID" in the security settings as well.
How to wipe data remotely from a mobile app?
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For security, this action is triggered by our internal support.
The mobile app can be used offline. In some even more specific cases, it is necessary to remove the data in behalf of another user (for example, if this user left the company or can't access the device any more).
In case, the Administrator can decide to wipe the data remotely for another user, asking our support.
How this is working?
- The Admin contact our support to provide all the information,
- Our team go through the process to wipe the data for the intended user(s). For information, the command itself doesn't require the app to be online.
- On the next authentication or synchronization, the data will be deleted. Even if the app is online, the command will be applied only in the next authentication or synchronization.
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The data will be wiped as soon as the mobile app is launched on the device and the device is online. This means, the user does not need to sync or authenticate for the data to be wiped.