Reset your password

Go to the login page on the web or open the app on your device and follow these steps:

1. Under the 'Login' button, you will need to click on 'Forgot your password?'.
2. Enter your e-mail address and press 'Reset password'.

An email will be sent immediately to your inbox: 

1. Click on Reset Password button.
2. Another page will open. Select which method you want to use as your main authentication method : SMS code confirmation or 2FA with Futurae app. After successfully confirming your identity, you will be able to define your new password, confirm it and log in. 

Make sure to respect the password requirements.