Support Centre

Create & Edit Users

In this article, you will learn:

How to create a user

  • The steps to create a new user 
  • The difference between users in the open and closed models

How to edit an already existing profile

  • The steps to edit the information of other users
How to create a user?
In the user section, you have an overview of all the users who are part of your room.

To add a new user, follow these steps:

  1. Click on ‘+Add user’ to create and invite a new user. 
  2. Enter the e-mail of the new user, 
  3. Please fill in all required fields, indicated with an asterisk.
  4. Decide the role this user should have in the room. 
  5. "Send Invitation" or "Create and Invite later" : You can decide to either invite a user immediately or save it as a draft and send the invitation later. If you click on "Invite" the new user will receive an email with a link to accept the invitation.
The Roles are defined based on the model your room uses
Open Model Closed Model
The Open Model allows all users in a room to create and edit meetings, as well as see everyone in the room.
  • User: Meeting organiser for specific meetings, and only for the groups they are a part of.
  • User +Group Management: Meeting organiser and library manager for groups they belong to. They can also manage the groups they belong to.
  • User  +User Management: Meeting organiser and library manager for groups they belong to. They can also manage the groups they belong to. They can also manage users.
  • Organisation Reports +Group Management +User Management: This user does not have access to any individual room, they manage Sherpany on an organisational level, and manage users and reports.
How to edit an already existing profile?
From the User section, you can also edit the information of other users.

To do that, you will only have to: 

  1. Select the user you want to modify, a side panel will appear
  2. Click on theicon at the top left of the panel
  3. Make the desired changes
  4. Click on "Save" to save the changes made

Tip from your support team

We always recommend you to have two users who can manage users in your rooms. For security reasons, the user manager is the only user able to change any information of another user. However, they can not change their own information. Having two users who can manage users is the best way to be sure, in case one of them needs to update their information, that they will be able to do it.

For more meeting management tips, join our Ambassador Program inside the App.

Warning:

You can change your personal information from "Settings" and then clicking on "Profile". You can't change your role in a room, your e-mail address or phone number, another user manager of the same room will need to change these for you. 

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