In this article, you will learn:
- How you can join Sherpany and log into your account for the first time
- How to log into your account
- How to reauthenticate
- Login attempts and security policy
How do I join Sherpany and log into my account?
You should have received an invitation email from the administrator of your Room from «noreply@sherpany.com». (If you can't find it, please double-check the SPAM inbox and contact your administrator).
- Click on the "Accept invitation and register" button in the e-mail
- If your company has SSO enabled, steps 3 and 4 are unnecessary
Information
SSO means Single Sign-On. With this feature, Sherpany integrates with your organisation’s identity provider to provide a simple, seamless authentication process and secure login for employees.
There is no need for a username, password or second factor authentication in Sherpany. If you want to know more about SSO, check this page.
- Now you can set your new password
- Select which method you want to use as your main authentication method:
- SMS code confirmation.
- 2FA with Futurae application by following the steps on the screen. For information, you can also install Futurae later from your Sherpany setting.
- Once you accepted the invitation to join Sherpany, you can also download the mobile app
How do I log into my account?
- To log into your account, you will need the email that you used to register and your password.
- You can log into Sherpany on the web from the following main page : app.sherpany.com.
- When you log into your account from one of our mobile app, from iPad, iPhone or Windows or Android you will also have to enter a 6-digit passcode. This 6-digit passcode will be the only thing needed to log into the Sherpany mobile app after you entered your email and password once, since you are using the application in offline mode. This code and the password are personal, you can change your passcode and reset your password at any time.
Information
For the login with SSO, please have a look at this guide.
Reauthentication
For security reasons, you will sometimes need to reauthenticate. For example, after a long inactivity, or if you are doing a synchronisation of the application in order to update it.
If you want to know more about why and when I need to provide my password or second factor after I’ve logged in to Sherpany, please check this link.
Login attempts and security policy
For security reasons, Sherpany uses a progressive throttling system for failed login attempts using a password (excluding SSO):
- If you're logging in from an unknown browser, you are allowed 5 attempts per minute and 20 per hour
- If you've previously logged in from the same browser with your email address, the limit increases to 10 attempts per minute and 40 per hour
- Once these limits are reached, you'll need to wait 1 hour before trying again.
Also note that on the mobile app, entering the wrong unlock code 3 times will result in local data being wiped to protect your security.