Support Centre

Log into your account

In this article, you will learn:

  • How you can join Sherpany and log into your account for the first time,
  • How to log into your account,
  • How to reauthenticate.

How do I join Sherpany and log into my account?

You should have received an invitation email from the administrator of your Room from «». (If you can't find it, please double-check the SPAM inbox and contact your administrator). 

  • Click on the "Accept invitation and register" button in the e-mail
  • If your company has SSO enabled, steps 3 and 4 are unnecessary. 


SSO means Single Sign-On. With this feature, Sherpany integrates with your organisation’s identity provider to provide a simple, seamless authentication process and secure login for employees.

There is no need for a username, password or second factor authentication in Sherpany. If you want to know more about SSO, check this page.

  • Now you can set your new password.
  • Select which method you want to use as your main authentication method:
  1. SMS code confirmation.
  2. 2FA with Futurae application by following the steps on the screen. For information, you can also install Futurae later from your Sherpany setting.

How do I log into my account?

  • To log into your account, you will need the email that you used to register and your password. 
  • You can log into Sherpany on the web from the following main page :
  • When you log into your account from one of our mobile app, from iPad, iPhone or Windows or Android you will also have to enter a 6-digit passcode. This 6-digit passcode will be the only thing needed to log into the Sherpany mobile app after you entered your email and password once, since you are using the application in offline mode. This code and the password are personal, you can change your passcode and reset your password at any time.


For security reasons, you will sometimes need to reauthenticate. For example, after a long inactivity, or if you are doing a synchronisation of the application in order to update it. 

If you want to know more about why and when I need to provide my password or second factor after I’ve logged in to Sherpany, please check this link.

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