Support Centre

Firewall settings

In this article, you will learn :

  • Which port is used by the Sherpany application 
  • Access to which URLs is required by Sherpany
  • Special requirements for Sherpany’s native applications (iOS, Windows and Android).

Which port is used by the Sherpany application ?

All the connections to the Sherpany application are done using TCP on port 443 (SSL).

Access to which URLs is required by Sherpany ?

Sherpany application is using below URLs

URL
Purpose
app.sherpany.com
Sherpany Web Application, used also for synchronization of Native Applications (Windows, iOS and Android)
app-pdf.sherpany.com
Required to display PDF documents in the Sherpany Web application
app-static.sherpany.com
Static files like room logos, avatars etc
meet.prod.jitsi.sherpany.io
Required for Sherpany Meet (video)
freshchat.comRequired for chat 
freshworksapi.com
Required for chat 
dc.services.visualstudio.com

Anonymous Application Usage Insights
*.wootric.com

In-App Surveys



app.pendo.io

Pendo domains grant you access to the Resource Center, which includes Onboarding Guides, Product Announcements, News, and convenient shortcuts to our Support Center, Product Board feedback page, and the Status Page.
cdn.pendo.io

content.pendo-internal.pendo.io

data.pendo.io

data.pendo-internal.pendo.io

pendo-io-static.storage.googleapis.com

pendo-static-5173416739078144.storage.googleapis.com

my.sherpany.com

Required if customer uses Single Sign-On

Are there any special requirements for Sherpany’s native applications (iOS, Windows and Android)?

Sherpany’s Native Application (iOS, Windows and Android) are using public key pinning which requires that the traffic between application and Sherpany servers are not intercepted. If you are using SSL / HTTPS inspection you need to add app.sherpany.com to the exception’s list otherwise your users will see problems with synchronization.


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