Support Center

Issues with Sherpany app

If you're facing issues with Sherpany app on your tablet or smartphone, like:

  • App crashes
  • Loading problems
  • Synchronisation impossible
  • Error messages
  • Constant request of the password, etc...

It may come from the version you are using, you must check this article to  learn how to Install and update Sherpany app

Sherpany app is in constant evolution and improvement, that's why updating it, is important,
it allows you to benefit from new features that may have been added and to make sure that the App runs properly.

Make sure your app is up to date

IOSAndroid Windows

You can update the app by:

  1. Going to your App Store
  2. In the search field, typing "Sherpany"
  3. If the button says "Open", it means the app is up to date,
    otherwise the button will say "Update" and you can tap to start it.

Log out from the app

You can also try to do a complete log out from the app to authenticate yourself again, which would act like a reset.To do so, you must enter a wrong passcode 3 times in a row, you will then be logged out from Sherpany. Enter your email and password and follow the instructions to login again.


If there is no update available and you still face issues with the app please delete and reinstall the app on your device, be aware that you must synchronise first (if possible) in order to save your work.
If after trying all those steps your issue is still not solved, please contact our Customer Happiness Team:

+41 (0) 44 515 89 60

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