In this article, you will learn:
- About document download and printing limitations
- Why document download and printing are restricted on Sherpany mobile apps
- The workaround to know.
Document download and printing limitations
Sherpany does not provide a printing feature on any of its platforms (web, iOS, Android, or Windows). If you need to print a document, you must first download it and then open it in your browser, Adobe Acrobat Reader, or any other preferred PDF tool. However, please note that downloading documents is only possible via the web version of Sherpany. Document download is not available on mobile devices (iOS and Android apps), due to security concerns. This applies to individual documents, meeting books, agenda PDFs, and minutes PDFs.
Why are these restrictions in place?
Most mobile devices are personal and operate outside of a company’s secure IT environment. They often contain third-party applications, which may not be secure, and are less likely to be protected by corporate security tools like antivirus or policy enforcement software.
In addition, mobile devices are more likely to be lost or stolen. While documents stored within the Sherpany app remain encrypted and secure, even in the event of loss or theft, files downloaded outside of the app’s environment no longer benefit from Sherpany's security protections.
Only files kept within the Sherpany app can be remotely deleted if needed.
Workaround
If absolutely necessary, it is technically possible to open Sherpany in a browser on your smartphone or tablet and download the documents from there.
However, we strongly advise against downloading sensitive materials on mobile devices for the same security reasons outlined above.