Gather logs for engineers

The method to get a console log on Mac and Windows is the same:

1. In your IE or Edge browser click on three dots in the upper right corner of the page
2. Then choose "More tools" 
3. Select  "Developer tools".
4. In the upper right corner of the developer tools menu, click on the "Settings" icon
5. Under the "Console" section, make sure that bellow checkboxes are marked: Log XMLHttpRequests; Preserve logs;
6. Quit the settings, they are saved automatically
7. Make sure you're on the console tab of developer tool
8. On the right side of the filter field, click on the dropdown with a list of filter levels. Make sure that all filter levels are selected.
9. Clear the console, by clicking to the icon on the left corner
10. Quit the console or leave it open and reproduce the steps of the issue under investigation
11. After you reproduce the issue, return to the network logs as done previously. Do a screenshot of the page (check this article to know how to take a screenshot). 
12. Right-click on the logs and save the log file
13. Upload the file to the support ticket along with any other requested information.

The method to get a console log on Mac and Windows is the same:

1. In your Firefox browser click on the 3 lines icon in the top right corner of the page 
2. Select "Web Developer"
3. Then click on "Web Console"
4. Click on the settings' icon on the upper right corner of the console panel and
5. Make sure that "Persist logs" and "Show timestamps" are ticked
6. Delete the current logs by clicking on the bin icon on the upper left corner of the console panel
7. Then you can choose to close the console panel or to leave it open and perform the steps that reproduce the issue.
8. After performing the actions, open the console panel if you closed it. Do a screenshot of the page (check this article to know how to take a screenshot). 
9. Right-click on the logs to copy it. Open a blank note on your laptop or the text app and paste the logs in it.
10. You will then be able to save it on a folder
11. Upload the file to the support ticket along with any other requested information.

1. In your Safari browser, right-click on the page and select "Inspect Element"
2. Select the "Console" tab
3. Make sure that "Preserve Log" checkbox is ticked
4. Select "All" for the filter section
5. Delete the current logs by clicking on the bin icon
6. Quit the console or leave it open and reproduce the steps of the issue under investigation
7. After you reproduce the issue, return to the network logs as done previously. Do a screenshot of the page, (check this article to know how to take a screenshot). Click on any entry in the Console log and copy it.
8. Paste the content into a blank text file and save it
9. Upload the file to the support ticket along with any other requested information

To get a network log with Sherpany running on IE or Edge, follow these steps:

1. In your browser click on three dots in the upper right corner of the page
2. Then choose "More tools"
3. Select "Developer tools"
4. Go to the Network tab"
5. Check the "Preserve log" box
6. Clear the network panel, by clicking to the icon on the left corner
7. Here, be careful to leave the window open, and reproduce the steps of the issue under investigation
8. After you reproduce the issue, return to the network panel as done previously
9. Right-click on any line of the logs and save the log file "Save all as HAR with content"
10. Upload the file to the support ticket along with any other requested information

To get a network log with Sherpany running on Firefox, follow these steps:

1. In your Firefox browser click on the 3 lines icon in the top right corner of the page
2.  Select "Web Developer" 
3. Then click on "Network" 
4. Click on the settings' icon on the upper right corner of the panel and
5. Make sure that "Persist logs"is ticked
6. Delete the current logs by clicking on the bin icon on the upper left corner of the console panel
7. Then you can choose to close the console panel or to leave it open and perform the steps that reproduce the issue
8. After performing the actions, open the network panel as previously
9. Right-click on any line of the logs and select "Save all as HAR with content"
10. Upload the file to the support ticket along with any other requested information

To get a network log with Sherpany running on Safari, follow these steps:

1. In your Safari browser, right-click on the page and select "Inspect Element"
2. Select the "Network" tab
3. Make sure that "Preserve Log" checkbox is ticked
4. Delete the current logs by clicking on the bin icon
5. Quit the console or leave it open and reproduce the steps of the issue under investigation
6. After you reproduce the issue, return to the network logs as done previously and reload the Network tab
7. Click on any activity line, then click on the “Export” icon or right-click and choose “Export HAR”
8. Upload the file to the support ticket along with any other requested information