Support Centre

Clear cache & cookies on your browser

In this article you will learn:

  • What are cache & cookies
  • What does It mean to clear cache, cookies & history?
  • How to clear cache & cookies on: 
    • Chrome
    • Internet Explorer
    • Mozilla Firefox 
    • Safari

What are caches and cookies?

When troubleshooting a problem with Sherpany, we typically ask you to clear your cache or open an Incognito window. This is to be sure that there aren't any applications, extensions, or ad blockers interfering with your browser as these can sometimes affect Sherpany app.

Before reaching out our Customer Happiness team, you can try clearing your cache and cookies to see if the problem persists; sometimes removing old data or cookies is all it takes to fix the issue. Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.

The cache remembers parts of pages, like images, to help them open faster during your next visit.

What does It mean to clear cache, cookies & history?

Clearing your web browser's cache, cookies, and history may remove data such as the following:

  • Saved passwords
  • Address bar predictions
  • Shopping cart contents, etc

While you should clear your web browser's cache, cookies, and history periodically in order to prevent or resolve performance problems, you may wish to record some of your saved information first. 

How to clear cache & cookies?


If you need to clear your cache, cookies, and history for troubleshooting purposes, but aren't yet prepared to lose the content listed above, you may wish to consider using a private browsing window in your preferred browser as a temporary solution. 

  • How to start Google Chrome Incognito (CTRL+SHIFT+N)

    To open a new Incognito window, click or tap the "Customize and control Google Chrome" button in the top right corner of the browser window. It looks like three dots. Then, choose "New incognito window"

  • How to start Mozilla Firefox in Private Browsing (CTRL+SHIFT+P)

    To enable Private Browsing in Mozilla Firefox, click or tap the "Open menu" button in the top right side of the browser window. It has the shape of three parallel lines. Then, choose "New Private Window"

Chrome Explorer/Edge FirefoxSafari
  1. In the top bar menu, select "History", or in the browser bar, enter: chrome://settings/clearBrowserData
  2. It will open a drop down menu, there select "Show full history"
  3. This page will show all your browser history, click on "Clear browsing data" on the left side column
  4. In the drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select "All time"
  5. In the pop up window, make sure to tick "Cookies and other side data" and "cached images and files", the history can stay unticked if you'd like to keep it, we advise you to clear everything if possible
  6. Click "Clear Data"
  7. Exit/quit all browser windows and re-open the browser

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