Support Center

Take screenshots on your device

In this article you will learn more about:

  • What is a screenshot
  • How to take a screenshot on:
    • iOs 
      MacBook
      iPad/iPhone
    • Windows
      PC
      Surface Pro
    • Android

What is a screenshot?

A screenshot is an image taken of whatever’s on your screen. It is useful when you need to give a visual of your issue to the Customer Happiness team in order for them to get a better understanding on what's going on.

How to take a screenshot?

iOs Windows Android

Select the device you're using below to find how to take a screenshot step by step:

MacBook

Shift + Command + 3

To take a screenshot of your entire screen:

  1. Press and hold these three keys together: Shift + Cmd + 3.
  2. Your screenshots will always be saved in your Desktop. You can go to the Finder on the Desktop folder or directly go to the Desktop.

Shift + Command + 4

To take just a screenshot of just a portion of your screen:

  1. Press and hold these three keys together: Shift + Cmd + 4.
  2. Drag the crosshair to select the area of the screen to capture. To move the selection, press and hold Space bar while dragging. To cancel taking the screenshot, press the Esc (Escape) key.
  3. To take the screenshot, release your mouse or trackpad button.
  4. Your screenshots will always be saved in your Desktop. You can go to the Finder on the Desktop folder or directly go to the Desktop.
iPad/iPhone

The iPad has a great built-in feature where you can take screenshots of anything as an image file, which can then be shared with anyone. In this guide, we walk you through all the steps on how to take a screenshot on your iPad any generation.

  1. Locate the Home and Top (Power) buttons.

    Option 1: The Home button is located directly below your iPad’s display and is the only button on the front-side of the iPad. The Top button, on the other hand, is the oval-shaped button atop the iPad in the right-hand corner.

    Option 2: If you have a new, 2018 iPad Pro, then you need to find the Volume Up button, since there is no Home button.

  2. Option 1:

    Press the top button and the volume up button at the same time.

    Quickly release both buttons.

    Option 2:

    Press the top button and the Home button at the same time.

    Quickly release both buttons.

  3. After you take a screenshot, a thumbnail temporarily appears in the lower-left corner of your screen. Tap the thumbnail to open it or swipe left to dismiss it.
  4. If you tap on it, you will be able to edit the screenshot using the toolbar and then save it on Photos or Files or send it directly to us via email.
  5. By default, the screenshots are sent to the Photos app, on the Screenshots folder.

Info

The system works the same for iPhone

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