In this article, you will learn:
- What network logs and console logs are
- How to gather log files on:
- Chrome and Edge
- Mozilla Firefox
- Safari
- Windows App
What are the network and console logs?
Network logs (.HAR)
Record the communication between your browser and our servers. Useful for backend issues such as requests failing, slow loading, or unexpected errors.
Console logs (.log)
Capture errors and warnings from how Sherpany runs in your browser. Useful for frontend issues such as buttons not responding, display glitches, or JavaScript errors.
Good to know
If you are unsure which type applies to your issue, send both. The support team will identify which is relevant.
Select your browser or application below for detailed instructions:
How to gather logs in Chrome and Edge
The method is the same on Mac and Windows, and identical for both browsers.
Warning
Make sure you are doing the following steps while on your Sherpany page where the issue is occurring. Depending on your browser settings, version and company restrictions, your setup may look different. If at any point you need help, please do not hesitate to contact us for assistance.
Opening the developer tools:
- Right-click on the page and select Inspect, or
- Press F12 on Windows, or Command + Option + I on Mac, or
- Click the three dots in the upper right > More Tools > Developer Tools.
This opens a side panel. If some options are not visible, try making the panel larger.
To gather the Network logs
- Select Network from the tabs at the top of the developer tools panel.
- Make sure Preserve log is checked.
- Click the clear icon to delete existing entries.
- Make sure the record button is red. If it is grey, click it once to start recording.
- Make sure the filter is set to All.
- Leave the developer tools panel open and reproduce the issue in Sherpany.
- Once the error is reproduced, take a screenshot, then click the download button to save the .HAR file.
- Send the .HAR file and the screenshot to support@sherpany.com.
To gather the Console logs
- Select Console from the tabs at the top of the developer tools panel.
- Click the cog iconand make sure the following are enabled, then close settings:
- Log XMLHttpRequests
- Preserve Log
- Click the clear icon to delete existing entries.
- Leave the developer tools panel open and reproduce the issue in Sherpany.
- Once the error is reproduced, take a screenshot, then right-click on the console area and select Save as to save the .log file.
- Send the .log file and the screenshot to support@sherpany.com.
How to gather logs in Mozilla Firefox
The method is the same on Mac and Windows.
Warning
Make sure you are doing the following steps while on your Sherpany page where the issue is occurring. Depending on your browser settings, version and company restrictions, your setup may look different. If at any point you need help, please do not hesitate to contact us for assistance.
Opening the developer tools:
- Right-click on the page and select Inspect, or
- Press F12 on Windows, or Command + Option + I on Mac, or
- Click the three lines in the upper right > More Tools > Web Developer Tools.
This opens a panel at the bottom of the window.
To gather the Network logs
- Select Network from the tabs at the top of the developer tools panel.
- Click the cog icon on the right and make sure Persist Logs is checked.
- Click the trash bin icon to delete existing entries.
- Make sure the pause button is active. If you see a play button, click it to start recording.
- Make sure the filter is set to All.
- Leave the developer tools panel open and reproduce the issue in Sherpany.
- Click the cog icon and select Save All As HAR. The file type is .HAR.
- Send the .HAR file and the screenshot to support@sherpany.com.
To gather the Console logs
- Select Console from the tabs at the top of the developer tools panel.
- Click the cog icon and enable Show Timestamps and Persist Log.
- Make sure all filters are active.
- Click the clear icon to delete existing entries.
- Leave the developer tools panel open and reproduce the issue in Sherpany.
- Right-click and select Save all Messages to File. The file type is .log.
- Send the .log file and the screenshot to support@sherpany.com.
How to gather logs in Safari
Warning
Make sure you are doing the following steps while on your Sherpany page where the issue is occurring. Depending on your browser settings, version and company restrictions, your setup may look different. If at any point you need help, please do not hesitate to contact us for assistance.
Opening the developer tools:
- Click the Safari menu > Settings > Advanced tab.
- Enable Show features for web developers, then close Settings.
- In the menu bar, click Develop > Show JavaScript Console, or press Option + Command + C.
To gather the Network logs
- Select Network from the tabs at the top of the developer tools panel.
- Click the filter icon and select Preserve Log.
- Click the trash can icon to delete existing entries.
- Make sure the filter is set to All.
- Leave the developer tools panel open and reproduce the issue in Sherpany.
- Click the export button to save the .HAR file, then take a screenshot.
- Send the .HAR file and the screenshot to support@sherpany.com.
To gather the Console logs
- Select Console from the tabs at the top of the developer tools panel.
- Click the filter icon and select Preserve Log.
- Make sure all filters are set to All.
- Click the clear icon to delete existing entries.
- Leave the developer tools panel open and reproduce the issue in Sherpany.
- Right-click and select Save. The file type is .log.
- Send the .log file and the screenshot to support@sherpany.com.
How to gather logs in the Windows App
Method 1 - recommended
Via the Sherpany Support button
- On the screen where you enter your 6-digit passcode, click SHERPANY SUPPORT in the bottom right corner.
- Your default email client will open with a pre-addressed email to support@sherpany.com and the log file already attached.
- Send the email.
Good to know
You do not need to be logged in to the app to use this method.
Method 2 - manual
If the SHERPANY SUPPORT button is not accessible:
- Open File Explorer on your Windows computer.
- Navigate to the path below, replacing YOURWINDOWSUSERNAME with your actual Windows username:
C:\Users\YOURWINDOWSUSERNAME\AppData\Local\Packages\38880Sherpany.SherpanyBoardroom3_zv0yvp88n6yf4\LocalState\Logs\ - Attach the log file to an email and send it to support@sherpany.com.
If you are unable to locate the file, contact us and we will guide you through the process.