Support Centre

Supported version: Microsoft Windows, iOS, Android.

In this article you will learn:

  • Why do the older versions of Sherpany no longer work

  • Which versions are supported with each system

Microsoft Windows
Please note that you must be running Windows 10 build 17763 or later (the latest build version is 19042) to see the newest version of Sherpany.
We will continue to support versions of Sherpany back to 4.0.3.0 released in January 2020 (The current version is Sherpany 4.2.210.0. Sherpany and Microsoft highly recommend that you always run the latest version of Windows for security reasons.
Please check this page anytime for the latest updates.
iOS
Since January 1, 2021, we are no longer supporting versions of Sherpany older than 4.0.0. If you have not already done so, please update your Sherpany App. 
Sherpany and Apple highly recommend that you always run the latest version of iOS for security reasons. 
Please see the compatibility: iPhone Requires iOS 12.4 or later, iPad Requires iPadOS 12.4 or later, iPod touch Requires iOS 12.4 or later, Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip. Please check this page anytime for the latest updates. 
Android
We support Android 7.0 and newer. The current version of the Sherpany native App on Android is 4.28.1. Please check this page anytime for the latest updates.

  Our support team

If you need any technical support please feel free to reach out to our friendly Customer Happiness Engineers. 

+41 (0) 44 515 89 60 support@sherpany.com

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