Windows Application (User)

FAQ regarding the Sherpany Boardroom Windows Application for User

Why can I not open the Sherpany Boardroom App on my Windows Surface?
Please ask your internal IT Department to check whether the Firewall of your company permits such an action. The Sherpany Boardroom uses encryption in or...
Mon, 20 Feb, 2017 at 3:16 PM
What can I do if my Windows App does not stop to sync or can not sync at all?
Please check your internet connection. As a sync often requires a lot of data to be downloaded, we suggest to us an fast and stabile internet connection (no...
Mon, 20 Feb, 2017 at 3:18 PM
What can I do if I forgot my password?
Navigate to the Web-Login ( and use the function “Forgot your password?”. After entering your e-mail address, you will receive an e-mail...
Mon, 20 Feb, 2017 at 3:18 PM
What can I do if I am not able to upload documents?
First of all, please check whether you have a good internet connection. We suggest using a fast and stable internet connection, preferably no mobile data co...
Mon, 20 Feb, 2017 at 4:05 PM
Why are there two Versions of each Document if a meeting gets updated?
When an Administrator of your Boardroom makes an update of a meeting you are invited to, the Boardroom generates two versions if documents have already exist...
Tue, 21 Feb, 2017 at 12:59 PM
What is wrong if the preview of a document is not correct?
With complex PDFs it can happen that the preview shows not every detail of the document. Especially pictures, graphs and signatures are vulnerable to be disp...
Tue, 21 Feb, 2017 at 1:00 PM
What can I do if a meeting is not displayed correctly on my Windows App?
Please first check whether you have made the latest sync. If the meeting is still displayed incorrectly, please contact the Sherpany Support Team.
Tue, 21 Feb, 2017 at 1:06 PM