First of all, please check whether you have a good internet connection. We suggest using a fast and stable internet connection, preferably no mobile data connection. 

Secondly check whether the document (or a batch of documents) to upload is bigger than 100 MB. If this is the case, please divide the document (or the batch of documents) into smaller segments and upload one part after the other. 

Thirdly, check the filename of your document for special characters, which are not allowed in the Sherpany Boardroom as they are often used by hackers and could provide a potential risk regarding your data security. The characters that are not permitted are:

  • ;

  • >

  • $

  • *

  • =

Fourthly, check whether you use a compatible browser. Sherpany suggests to use Modzilla Firefox, Google Chrome or Internet Explorer (Version 11 or newer).

Finally, it should be tried to upload documents from another computer in order to exclude internal restrictions on your computer.

If the upload is still not possible please contact the Sherpany Support Team